Strictly comply with international quality standards including FDA (Food Grade), ISO9001, CE and SGS.
Cover incoming material inspection (raw materials), in-line patrol inspection (hot end/cold end), and finished product full inspection (before packaging) to ensure no defective products leave the factory.
Precisely measure critical dimensions (caliber, height, wall thickness) and full capacity of glass products, with errors controlled within industry standards.
Unconditionally cooperate with third-party inspections by SGS/BV/Intertek, and provide brief factory inspection reports (including dimensions, capacity and defect items).
Strictly follow export-standard packaging: High-strength K-paper cartons + shockproof partitions/bubble wrap + fumigated/fumigation-free pallets + stretch film wrapping. Foam lining or heavy-duty shrink wrapping is provided for key products.
According to customer complaint statistics, the conventional transportation damage rate is controlled at ≤2‰ (2 per thousand), with continuous optimization.
We have long-term experience handling routes to Europe, the United States, and Southeast Asia, and are familiar with destination port customs clearance document requirements (CO, FORM E, embassy certification, etc.).
We can assist with space booking, compare sea/air/railway freight costs, and recommend the most economical or most efficient solution for you.
Strictly follow export-standard packaging: High-strength K-paper cartons + shockproof partitions/bubble wrap + fumigated/fumigation-free pallets + stretch film wrapping. Foam lining or heavy-duty shrink wrapping is provided for key products.
According to customer complaint statistics, the conventional transportation damage rate is controlled at ≤2‰ (2 per thousand), with continuous optimization.
Issues reported within 7 days of receipt, including transportation damage, obvious appearance defects (bubbles/cracks/deformation) and inconsistent dimensions/capacity.
1-year warranty for regular products (excluding man-made breakage), applicable to long-haul shipments to Europe, America and other regions
Provide solutions within 24 hours upon receiving problem photos/videos, no long waiting required.
Based on the proportion and impact of defective products, we offer: Free replacement (for damaged/defective products) Tiered discounts (for partially downgradable products) Proportional refunds (for severe quality issues)
We believe good after-sales service is not about compensation, but about fostering future cooperation.
